Support via TeamViewer - FAQ - ServiceDESK V3

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Support via TeamViewer

FAQ Article Number: 700958
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Created: 2016-05-24 17:48:09
Changed: 2016-05-24 17:48:25

» Technical Support FAQ » FAQ in English

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Problem:

How can I get support via TeamViewer?
Solution:
1. download TeamViewerQS_ASCON_en here: sd.ascon.ru/ftp/Public/Utils/TeamViewer

2. within working hours (10:30 am - 6:30 pm, Moscow time) address ASCON support team using one of the following ways:
- email support@ascon.net
- skype asconsupport
- phone +7 (812) 703-3934
If you got other contact information in your ticket, please, use it instead of above.

3. tell us your ticket number (SD#7xxxxx) if exists and your TeamViewer ID