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FAQ#700566: Obtaining license error 31 while launching KOMPAS-3D

Keywords: 31 hasp error license obtain Created: 2011-01-26 15:20:12
Linked Articles: Changed: 2021-06-09 19:10:43

Problem:

While launching KOMPAS-3D obtaining license error-message with code 31 appears:

Solution:

This error occurs if you try to use application or add-on not having license for it.

First of all check what applications and libraries you are using:

  • for current version - check in menu Applications/Configurator what licenses are used and absent, using filter
  • for previous versions  - check it in Library Manager.

Then open Admin Control Center/Features page and check if you have licenses for these applications and if the licenses have already expired or not:

You may disable absent or expired licenses in Configurator  and then restart KOMPAS-3D:

 
See also FAQ#700614

If you need these absent licenses, please, email at contact@ascon.net.

If recommendations above does not help to solve the problem, please, email at support@ascon.net. Attach screenshot of the error and screenshot of Admin Control Center/Features page.