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FAQ#700486: I can not create c2v-request from my license key

Keywords: hasp srm c2v HL SL request update Created: 2009-10-19 14:37:35
Linked Articles: 700483 Changed: 2021-06-09 16:39:00

Problem:

I can not create c2v-request from my license key

Solution:

Please, update HASP RTE to latest version before creating c2v-request - see FAQ#700848.
Please, use latest version of kActivation utility to create c2v-request - download it here.
  1. If you update usb-key licenses, please, check that your Sentinel HASP HL key is connected to the computer where you launch kActivation utility and its red led is on
    If red led is off - the key is probably corrupted and should be substituted.
  2. Open Admin Control Center/HASP keys page in browser and make sure that the key is shown on the page.
    If you have several usb-keys, you may click Blink On/Blink Off button to find the needed key.
  3. If you update usb-key licenses, on the same page of Admin Control Center (ACC) check Sentinel HASP HL key firmware version - it should be 3.21 or higher (see column Version).
    If not - please, email at support@ascon.net about this issue. Please, attach screenshot of this ACC page and pictures of both sides of the key
  4. Disable firewall and anti-vuris for c2v-request creating proccess
    These software may prevent license data transferring between the utility and the key.
  5. f you update usb-key licenses, try to connect the key to some other computer and create c2v-request there.
If recommendations above do not help to solve the problem, please, email at support@ascon.net about this issue. Please, attach
  • screenshot of Admin Control Center/HASP keys page
  • pictures of both sides of the key (for usb-keys) or activation code (for software keys)
  • screenshot of the error occured in kActivation utility while creating c2v-request