Please, update HASP RTE to latest version before creating c2v-request - see FAQ#700848.
Please, use latest version of kActivation utility to create c2v-request - download it here.
If you update usb-key licenses, please, check that your Sentinel HASP HL key is connected to the computer where you launch kActivation utility and its red led is on
If red led is off - the key is probably corrupted and should be substituted.
Open Admin Control Center/HASP keys page in browser and make sure that the key is shown on the page.
If you have several usb-keys, you may click Blink On/Blink Off button to find the needed key.
If you update usb-key licenses, on the same page of Admin Control Center (ACC) check Sentinel HASP HL key firmware version - it should be 3.21or higher (see column Version).
If not - please, email at support@ascon.net about this issue. Please, attach screenshot of this ACC page and pictures of both sides of the key
Disable firewall and anti-vuris for c2v-request creating proccess
These software may prevent license data transferring between the utility and the key.
f you update usb-key licenses, try to connect the key to some other computer and create c2v-request there.
If recommendations above do not help to solve the problem, please, email at support@ascon.net about this issue. Please, attach